Part of the double eleven online shopping goods arrival return refund nvestigation Report

lead: online shopping goods arrival time of the fastest for 1 days in November 11th, under the single payment, 12 days delivery time; the slowest for 19 days, business interpretation because of "courier warehouse explosion, beat back the retransmission delay.".

 

part of the double eleven online shopping goods arrival, return, refund investigation report

Association released 18 "double eleven" online shopping experience investigation report found that this year’s double eleven online shopping goods delivery smoothly overall, as of December 4th, the staff to buy 94 items, only 1 did not arrive; business platform and business seven days no reason to return provisions in good condition. Only underwear, wine, milk and other 94 products in 4 products can not be returned, but not individual business platform refund; part of the business platform and businesses to provide invoices or bills is not optimistic; individual business platform online shopping process is unreasonable.

part of the goods arrival time is slow, the slowest time for 19 days

online shopping goods arrival time of the fastest for 1 days in November 11th, under the single payment, 12 days delivery time; the slowest for 19 days, business interpretation because of "courier warehouse explosion, beat back the retransmission delay.". According to the time of arrival of goods statistics, 15 goods arrival time of more than a week, consumers wait for a relatively long time. For the 1 models of goods not yet arrived, the staff took the initiative to get in touch with the business, but was told that the package lost, the staff directly apply for the return operation. 1/3 of online shopping products do not provide shopping invoices or shopping documents.

arrival of the 93 commodities, the 46 provides the invoice (38 for the paper invoice, the 8 for electronic invoices). Not provide invoices 47 items, 15 provides a shopping list or receipt, the remaining 32 neither invoice nor any documents. After the staff to take the initiative to ask for an invoice, a considerable number of businesses that can make up the invoice, but consumers have to bear the invoice tax point.

, Jingdong, the United States, Tmall, Amazon and other platforms proprietary products are provided invoices or shopping list, non proprietary products are generally not provided. Individual electronic business platform does not take the initiative to invoice

individual business platform in the process of setting payment, payment of individual goods orders when there is "invoice" option, but many goods have no unified single payment "invoice" option, and the system automatically default to "no need" invoice, the invoice for consumers only in consultation with the business platform or business again.

94 products only 4 stated in advance does not return, the vast majority of products can successfully return

The

survey found that 7 days no reason to return execution in good condition, only Tmall platform Schiesser brand underwear, a shop self brand white oak Wine, an excellent brand milk, blue sea the Yanghe River 52 degrees wine brand and I bought the network Beso de Vino proprietary brand red grape.

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